Privacy Policy

This Privacy Policy explains how Scrub Brothers Window Cleaning ("Scrub Brothers," "we," "us," or "our") collects, uses, and protects information you provide when you visit scrubbrosweb.com, request a quote, fill out a form, or interact with our ads on platforms like Facebook and Instagram.

1. Information we collect

We collect the following information when you request a free estimate or otherwise reach out to us:

• Name — first and last
• Email address
• Phone number
• ZIP code or home address — so we can confirm you're in our service area and provide an accurate quote
• Service interest — which of our services (window cleaning, pressure washing, both) you'd like a quote for
• Approximate home size or window count — to estimate the time and pricing for your job
• Any additional information you provide in a message, text, or conversation with us

We may also automatically receive limited technical information (browser type, device type, pages visited) when you visit scrubbrosweb.com, through standard web analytics and advertising tools.

2. How we use your information

We use the information you provide to:

• Contact you to schedule and confirm a free in-home estimate
• Send you a quote for the services you requested
• Communicate with you about your appointment, including reminders and follow-ups
• Provide service updates and respond to questions
• Send occasional information about our services, seasonal availability, or promotions (you can opt out at any time)
• Improve our website, services, and customer experience

We do not use your information for any purpose unrelated to providing window cleaning, pressure washing, and related services.

3. How we share your information

We do not sell, rent, or trade your personal information.

We share information only with the following types of service providers, and only to the extent necessary to operate our business:

• Scheduling and CRM tools (such as GoHighLevel) — to manage appointments and customer records
• Communication providers (such as our SMS and email vendors) — to send you appointment confirmations and reminders
• Advertising and analytics platforms (such as Meta/Facebook) — to measure ad performance and reach similar customers; this data is shared in accordance with those platforms' own privacy policies
• Professional advisors (accountants, attorneys) — if required for legitimate business operations
• Law enforcement or government authorities — if required by law

4. Text messages (SMS)

If you provide your phone number, you may receive text messages from us related to your estimate, appointment, or service request. Message and data rates may apply. You can opt out at any time by replying STOP to any text message. For help, reply HELP.

We do not share your phone number with third-party marketers.

5. Cookies and tracking

scrubbrosweb.com may use cookies and similar technologies to understand how visitors use our site and to support our advertising. This may include the Meta Pixel and Google Analytics. You can disable cookies in your browser settings, though some site features may not work as expected.

6. Your choices and rights

You can:

• Update your information by emailing us at contact@scrubbrosservices.com
• Opt out of marketing communications by replying STOP to a text message, clicking unsubscribe in an email, or emailing us directly
• Request deletion of your information by emailing contact@scrubbrosservices.com (we'll honor this within 30 days, except where we're required to retain records for legal or tax purposes)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we have about you and the right to request its deletion. To exercise these rights, contact us at the email above.

7. Data security

We take reasonable measures to protect the information you share with us, including using secure transmission methods (HTTPS) and trusted service providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect information from anyone under 18. If we learn we have collected information from a minor, we will delete it promptly.

9. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent changes. We encourage you to review this page periodically.

10. Contact us

If you have questions about this Privacy Policy or how your information is handled, please contact us: